The estimated delivery time will be after confirmation of payment for the products in stock 24/72 hours bound for mainland Spain.
For shipments outside Spain peninsular see the deadline.
Certain items are subject to availability of stock. In the event that the requested item is not available in our store, we will notify you via email.
Most of our items are custom, so a special production should be launched. In this case the delivery will be 10-20 days. Always check the delivery terms and special conditions for these orders.
The delivery times are approximate, if for reasons beyond our control would have delayed receipt of order, please contact us.
If you prefer the type of registered letter or refund a fee that is payable by the purchaser shall apply. (Contact us before applying this option.)
The transport costs will based on the total weight of the package. We advise you to group all your items in one order, because if you make 2 or more orders shipping charges are applied individually.
You can track the order by reference code will be emailed to track the package on the website of the carrier.
The buyer has 14 calendar days from the date of receipt of the merchandise to exercise their rights of return (Law 3/2014 of 27 March).
The custom or as items are excluded Return (artículo103.c).
The items to be returned must be in perfect condition, in its original packaging, with all its parts and / or accessories without being used.
Return costs borne by the buyer.
In order to exercise the right of return, you must notify its decision by an unequivocal statement (letter by mail, fax or email).
For the item arrives in bad condition, the customer must give written notice and a photographic archive of credibility of that article it has been damaged in transit and must make your claim within 14 days, enclosing the delivery note / proof of receipt of the goods.
If the package is damaged or damage during transport (open package, beatings, broken packaging, etc ...), you must refuse the package, indicating on the delivery order and contacting us within a period of 6 days from the receipt of goods, to manage the impact and send the goods back.
In the case where the client indicates her desire to exchange for another item or purchase it, the notification of the customer-supplier agreement shall be in writing, the customer must present proof of purchase and / or delivery receipt of the order . Once we receive the merchandise, we verify that the items returned physically correspond with the packing slip further back and they have been received in perfect condition, complete, in its original packaging without signs of having been used. Once verified, we will contact you to send you another product or purchase it.
CONDITIONS:
1. Availability until end of stock (by collection).
2. Product book is supported by delivering 50% agreed on labor and up to two months (60 days).
3. In the case of twins (Gibeyis) collection will supply as a couple.
4. Projects custom products agreed telephone, videoconference or via staff, once accepted, any changes will affect the final price.
5. Client must as a minimum down payment of 50% for the start of the project, to be settled at the time of delivery.
6. The placement of crowns, beads, swarovski stones, jets, gemstones and floral beading work done to increase the final price given its cost and castanets, shoes, fans, etc ...
7. For custom framing holy ceremony in suits on the agreed price shall be payable in respect of a minimum down payment of 50% and once the project is completed, the delivery of the rest in full. Maximum of 21 days (given the complexity of references to measure).
8. For restoration of a maximum term product collection will be 2 months, after this time, it is contemplated that the customer rejects the product and the seller reserves the right on this.
9. In the case of reproduction of our pieces: It is emphasized that the results of pieces reproduced by hand (compared to an original piece sold), are not exactly the same, as it is a reproduction made by hand and handmade. Understanding that in the reproduction of a piece ordered under personalization, its preparation will collect the details similar to the original or demanded design. Not exactly the same as the first piece.
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Graphics
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